Exploring the relationships among service quality features, perceived value and customer satisfaction
نویسندگان
چکیده
منابع مشابه
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services
The purposes of this study are to construct an instrument to evaluate service quality of mobile value-added services and have a further discussion of the relationships among service quality, perceived value, customer satisfaction, and post-purchase intention. Structural equation modeling and multiple regression analysis were used to analyze the data collected from college and graduate students ...
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ژورنال
عنوان ژورنال: Journal of Industrial Engineering and Management
سال: 2009
ISSN: 2013-0953
DOI: 10.3926/jiem.2009.v2n1.p230-250